Frequently Asked Questions (FAQs)
About Us
Absolute Apparel is a family-owned business 2 business uniform supplier, based on the Gold Coast.
We believe that your team should wear their uniform with total pride, like when a superhero pulls on their armour, or when Olympians put on their uniform to compete.
They love they’re perfectly fitting, professional looking uniforms representing your business and performing at their best while they wear it.
Ordering
You can purchase via our webstore, absoluteapparel.com.au, visit our showroom, Unit 39/38 Kendor Street, Arundel, Gold Coast Qld, phone our office 07 5527 9114 or send us and email info@absoluteapparel.com.au.
There are no minimum orders, so you can purchase 1 item or bulk orders. Discounts apply to bulk orders.
We strive to accurately represent the colour and style of our products on our site, however, sometimes the actual colour of the garments can change between computer screens. Texture of our garments can also be difficult to conveyed properly on a digital platform.
For online ordering, please see our size guide for each garment and measure this against your current garments in a similar style. If you are sizing a team, we are happy to send one of our consultants to conduct an onsite sizing of each member of your team. Contact Us.
Click here to find out more about our Uniform programs.
Branded uniforms normally take 3 weeks from order approval. Unbranded uniforms take approx. 1 week from order confirmation. This allows us the time to quality check your order for sizing and manufacturing faults.
We can embroider, print (direct to film), heat press transfer, or made to order (dye sublimated) for your branding. Once we know the details of your order, we can advise the best way to brand them, to give you the best result possible. To see branding samples, please click here.
Sample
There are a few ways to do this.
- If you are local to us, you can call into our showroom which has a huge range of samples.
- If you have a team and would like us to come to you, once we have a confirmed brief of what you are looking for, and your business, we will send one of our consultants onsite with samples so you can touch, and try on different styles, to select the styles you like would for your team.
- If you are not local, no problem. We send samples out all over Australia. Please see our sample policy.
Returns
Yes, you can return and/or exchange your purchase if it is not branded, has not been worn, and has all the swing tags attached.
Please note: We do urge you to choose carefully, as this can be expensive.
Items must be returned within 14 days of despatch, at your cost, and a restocking fee of $33 will apply. All freight charges are non-refundable.
If your garment is faulty, we will do absolutely everything possible to either fix it if it is a small issue or replace the garment if it is not fixable.
Every garment in your order is quality checked to make sure there is not fabric or manufacturing faults, and to ensure the sizes are according to manufacturer’s specification, and the size label reflects this.
Payments
- Website orders will need to check out with a credit card. We accept Visa, Master Card, and American Express for online orders. Please note that American Express only, will attract a 1.5% surcharge.
- Email or instore orders can be paid by Visa, Mastercard, American Express (1.5% surcharge will apply to American Express), EFTPOS or direct deposit.
We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken all measures to make sure that your credit card and personal details are kept safe and always protected.
All pricing on our website includes GST. If we send you a quote, the GST is in added separately, and is included in the total of the quote.
Shipping and Delivery
Shipping costs are determined by how many items are in your order, your delivery address, and the most cost effective and time efficient service. For the most part, we use Australia Parcel Post, Australia Express Post, and Aramex Couriers.
If you are overseas or in a rural area, more specific options are needed.
Depending on where you are located, and what service suits you best, shipping can take up to 1 week.
If you are local to our office and showroom, we will delivery to you free of charge when we are in your area, or you can collect your order from our showroom.
Express/Urgent Orders
Urgent order do attract a surcharge, to allow for express shipping, and for our quality control team and decoration team to halt their current production and slot yours in. They still have other deadlines to meet for other customers and will need to work extra hours to do this.
Therefore, a surcharge of $30 for orders of $300 of lower applies. For orders over $300 there is a 10% surcharge. This will be itemised on all quotes.
